Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Ray Gems collects, uses, and protects your personal information when you visit or make a purchase from our website.

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Information We Collect

This Privacy Policy applies to all information collected on the Ray Gems website. When you browse our site, place an order, subscribe to our newsletter, or contact us, we may collect the following personal information:

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment information (credit/debit card details are used only to process transactions and are never stored by Ray Gems)

Payment transactions are securely processed by third-party payment providers in compliance with PCI-DSS standards.

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Third-Party Services & Technologies

• Shopify

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products. Your data is stored through Shopify’s data storage, databases, and applications on secure servers protected by firewalls.

• Social Media Platforms

Social media platforms such as Facebook and Instagram may provide Ray Gems with information about you when you interact with our website through those platforms. Please review their respective privacy policies and settings for more information.

• Cookies

We use cookies to enhance your browsing experience, analyze website traffic, and understand user behavior. Cookies may collect information when you visit our website, open our emails, or click on our advertisements.

• Google Analytics

We use Google Analytics, a web analytics service provided by Google Inc., to understand how visitors use our website. You can learn more about how Google uses your data by reviewing their privacy policy. You may opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.

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How We Use Your Information

We collect and use your personal information for the following purposes:

• To process and fulfill orders

• To verify payments and prevent fraud

• To arrange shipping, returns, or exchanges

• To respond to customer inquiries

• To send newsletters, promotions, and updates (only if you opt in)

• To improve our website, services, and customer experience

We do not sell, rent, or trade your personal information. We share information with third parties only when necessary to complete your order (e.g., payment processors or shipping carriers).

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Data Security

We take reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

• All payment information is encrypted using Secure Socket Layer (SSL) technology and AES-256 encryption.

• Our website complies with PCI-DSS requirements.

• No method of transmission over the Internet is 100% secure, but we implement additional safeguards in line with accepted industry standards.

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Disclosure

We may disclose your personal information if required by law or if you violate our Terms of Service.

By using this website, you confirm that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site.

Once you leave our website or are redirected to a third-party site or application, this Privacy Policy and our Terms of Service no longer apply.

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Policy Updates

By accessing or using any part of the Ray Gems website, you agree to this Privacy Policy.

Ray Gems reserves the right to modify or update this policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of the website after changes are posted constitutes acceptance of those changes.

If you do not agree with this Privacy Policy, please do not use our website.