Shipping, Exchanges & Returns

Thank you for shopping with Ray Gems! We gladly accept returns and exchanges within 30 days of delivery, provided items are unused and returned with original tags and packaging.

Exchanges

• Free exchanges for all customers

• Must be requested within 30 days of purchase

• International exchanges may take up to 30 days to process

Returns

• Returns are accepted within 30 days of delivery

• A $5.99 return shipping fee will be deducted from your refund

• Original shipping fees are non-refundable

⸻

Processing & Handling

All orders are processed within 1-3 business days ( Monday-Friday, excluding holidays). You’ll receive a shipping email with tracking information once your order is on its way.

Shipping Policy

Free Shipping

• U.S. ORDERS

• Standard Shipping: 3-5 business days

• Express Shipping: 2-3 business days

• Free shipping on orders $75+

• International Orders

• Free shipping on orders $199+

⸻

International Returns Disclaimer

For international orders, we are unable to provide prepaid return shipping labels.

• Return shipping costs are the customer’s responsibility

• We strongly recommend using a trackable and insured shipping method

• We are not responsible for items lost or damaged during return transit

• All returns must meet our standard return conditions and timelines

• All shipping fees (original and return) are non-refundable

• Please note that international orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the recipient and are not included in your total or shipping cost.

• By placing an international order, you acknowledge and agree to these terms.

⸻

Need Help?

Want to return or exchange an item?